Mule Horse Riding – Santorini
1. Introduction
This website santorini-mule-horse-riding.com provides information and online booking services for horse and mule riding activities in Santorini.
By accessing and using this website, the user fully and unconditionally accepts the present Terms and Policies.
2. Business Information
This website is owned and operated by:
Business Name: ARGYROULA GEORGIOU NOMIKOU
Trade Name: Mule Horse Riding
VAT Number: 05218794
Registered Address: Santorini, Greece
The business operates legally in accordance with Greek and European legislation.
3. Services – Products & Pricing Policy
The business offers organized horse and mule riding experiences as described on the website.
Pricing
All prices are displayed in Euro (€)
Prices include all applicable taxes
Prices may change without prior notice
The final price is secured at the time of booking completion
The business reserves the right to modify or adjust services for safety, operational, or force majeure reasons.
4. General Terms of Website Use
By using this website, the user agrees that:
All provided information is accurate and truthful
The website will not be used for illegal or abusive purposes
Participation in activities is at the user’s own responsibility
The business is not liable for:
Incorrect information provided by the user
Technical issues beyond its control
All website content constitutes intellectual property of the business.
5. Privacy Policy & Personal Data Protection (GDPR)
The business fully complies with the General Data Protection Regulation (EU 2016/679 – GDPR).
5.1 Data Collection
Only essential personal data are collected:
- Full name
- Contact details (email, phone number)
- Booking and payment information
5.2 Purpose of Processing
Personal data are processed exclusively for:
- Booking management and service delivery
- Customer communication
- Legal and tax obligations
5.3 Data Retention
Personal data are retained only for the period required by law or operational necessity.
5.4 User Rights
Users have the right to:
- Access their data
- Request correction
- Request deletion
- Object to or restrict processing
6. Booking Policy
- Bookings are made online through the website
- A booking is confirmed only after full payment
- A confirmation email is sent upon successful booking
- The business reserves the right to cancel bookings with inaccurate or incomplete information.
7. Cancellation & Participation Policy
Cancellation Policy
- Free cancellation up to 24 hours prior to the start of the service
- Cancellations within 24 hours are non-refundable
Rider Weight Limit
- Maximum rider weight: 100 kilograms (100kg)
- This limit is strictly enforced for safety and animal welfare reasons.
Weather Conditions
- In case of extreme weather conditions, the ride will be rescheduled to the next available date
- No refunds are provided due to weather-related rescheduling
8. Payment Methods
- 100% of the total amount is required at the time of booking
- No reservation is secured without payment
- Secure electronic payment methods are supported
9. Transaction Security
All transactions are processed through certified payment providers using:
- SSL encryption
- International security standards
The business does not store credit or debit card details.
10. Limitation of Liability
Participation in riding activities is undertaken at the participant’s own risk.
The business is not responsible for:
Accidents resulting from failure to follow instructions
Pre-existing medical conditions not disclosed by the participant
Participants are responsible for assessing their physical ability to take part.
11. Applicable Law & Jurisdiction
These Terms are governed by Greek Law.
Any disputes shall be subject to the exclusive jurisdiction of the Greek courts.
